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Questions & Answers

FAQ

SIZING


Sizing is broken down into 3 different types:
YOUTH: This is childrens sizing. A "Youth Large" will be the same width as an "Adult Small", but approx. 3 inches shorter in length.
JUNIOR: Junior sizes run smaller than Ladies sizing. Someone who wears a Ladies Medium tank top will need a Junior Large or XL tank top.
ADULT: This means it can be worn by Men or Women, but it is "Mens Sizing". Most teenage girls will wear an Adult Small or Medium t-shirt.

MINIMUM ORDERS / SPECIAL ORDERS


Products that say "Minimum Order of 6 pcs" and/or "UPS Ground Only" are products that CAN NOT be shipped via USPS Priority Mail - even if you select USPS Priority Mail in the shopping cart.

If you need a product that says "UPS Ground Only" faster, then please contact us so that we quote UPS 2-Day, 3-Day, or Overnight for you.

EXCHANGE/RETURNS


Returns and exchanges are allowed within 30 days of receipt of the product on non-customized products.

1. Send product back to the address at the top of your invoice along with a copy of your invoice.
2. Circle the item being sent back and indicate if you need a different size or different product.
3. If you would like a refund, please just indicate that it is a return.
4. Refunds will be applied to the original credit card used for the order. Refunds take 3 business days to appear on your credit card.
5. All products returned MUST be in the same condition you received it in (this includes the shoe box that shoes come in - PLEASE DO NOT WRITE ON OR APPLY LABELS/PACKING TAPE TO THE SHOE BOXES).

NOTE: If the item you are returning was not shipped directly to you from GymRats Volleyball (i.e. shipped directly from Mizuno, Tachikara, Kaepa, Molten, etc.) YOU MUST CALL US at (407) 925-6876 for return instructions and a Return Authorization.

RE-STOCKING FEES


There will be a re-stocking fee for the following items if returned:
- All-Over Novelty Print Socks (6+ pieces)
- Kaepa Uniforms
- Augusta Uniforms

SHIPPING


USPS Priority Mail - takes 2-3 days excluding Sundays and holidays within the continental U.S.A. The day the package is shipped does NOT count as a day.
THIS METHOD IS NOT A GUARANTEED SERVICE (however, 99% of our packages have been delivered within 3 days).

UPS Ground - takes 1-5 business days depending on where you are located. The day the package is shipped does NOT count as a day.

SALES TAX


We only collect sales tax in Florida. Florida schools must provide a copy of their tax exemption form.