If you need a product that says "UPS Ground Only" faster, then please contact us so that we quote UPS 2-Day, 3-Day, or Overnight for you.
1. Send product back to the address at the top of your invoice along with a copy of your invoice.
2. Circle the item being sent back and indicate if you need a different size or different product.
3. If you would like a refund, please just indicate that it is a return.
4. Refunds will be applied to the original credit card used for the order. Refunds take 3 business days to appear on your credit card. If your order received Free Shipping, the amount of product kept must meet the minimum coupon requirement to keep the free shipping - otherwise the shipping amount for the original shipment will be deducted from the return.
5. All products returned MUST be in the same condition you received it in (this includes the shoe box that shoes come in - PLEASE DO NOT WRITE ON OR APPLY LABELS/PACKING TAPE TO THE SHOE BOXES).
NOTE: If the item you are returning was not shipped directly to you from GymRats Volleyball (i.e. shipped directly from Mizuno, Tachikara, Kaepa, Molten, etc.) YOU MUST CALL US at (407) 925-6876 for return instructions and a Return Authorization.
UPS Ground - takes 1-5 business days depending on where you are located. The day the package is shipped does NOT count as a day.